FREQUENTLY ASKED QUESTIONS

HOW DO I UPDATE MY ACCOUNT?

You can update your account information at any time by logging in and clicking “My Account” on the top right corner of the screen. You’ll also be able to access your points balance, order history and wishlist.

HOW TO RESET PASSWORD?

if you forgot your login password or can not login ,please try to click this link and select forgot password, enter your email address to change your password.

WAYS TO EXTEND THE LIFE OF YOUR GOLD PLATED JEWELRY

1. Remove your jewelry before you swim in chlorine or saltwater.
2. Remove your jewelry before participating in activities that will cause you to sweat a lot. 
3. Wait to put on your jewelry until after you have applied lotion, makeup, or perfume.
4. Remove jewelry if you will be bringing it into contact with something hard. (For example, take off your ring before lifting weights.)
5. Store your plated jewelry where it won’t rub against other hard substances (a soft bag—one per piece of jewelry—is ideal).

Read more about jewelry care here 


HOW TO CREATE AN ACCOUNT?

You can create an account by click on this link

RETURNS & EXCHANGE

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, you can contact us at customerservices@whitebirdy.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at customerservices@whitebirdy.com.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

ORDER NOT RECEIVED

We are not responsible for lost or stolen packages after the postal carrier has dropped them off. If the shipping status shows is delivered, but you haven't received the package, here is what we suggest:

-Check with your local post office with the tracking number, ask further details (who delivered the package and details of that day's delivery), postal services are used to these questions and will generally provide useful information.

-Check with your neighbors or look around the neighborhood to see if the package is leaved in a hidden location by postal carriers.

-Verified if the shipping address is correct or not. -If package still couldn't find, please contact the postal office to file a claim.

White Birdy cannot reimburse or re-ship orders that were mis-delivered by the post office or stole from a property. Thank you for understanding! If you need additional assistance, please contact us at customerservices@whitebirdy.com

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.