FAQs

 

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship out?
We try our best to ship items as fast as we can. Please allow 2-5 days processing time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at customerservices@whitebirdy.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. 

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent out, you will need to wait for the package to arrive then ship it back at your own expense.

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in a incorrect address, please notify us via email at customerservices@whitebirdy.com ASAP. We can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping time may vary since we are doing worldwide shipping. Please check out the Shipping & Delivery Policy.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to customerservices@whitebirdy.com and we are more than happy to assist you in any way we can.

Note: We do receive a large number of emails daily; if you wish to get a prompt response regarding your order please attach your order number and address the problem clearly. Thank you.